Today’s savvy consumers have more plans to choose from than ever before. So, member retention and satisfaction continue to be top of mind for all plans. We invite you to join an interactive discussion with industry peers on how to proactively retain these savvy consumers (aka your members) using technology, Next Best Action insights, and artificial intelligence.
During the session, Justin, Michael and James will share insights on what they’ve learned from data to identify which members are likely to leave and how to engage them in high-value activities, improve their connections with your plan and increase the chances they remain with the plan.
