Consumer Assessment for Healthcare Providers & Systems (CAHPS®) survey scores are key in determining member satisfaction levels. For Medicare Advantage plans, CAHPS is an urgent and increasingly important topic. By 2023, member experience and satisfaction measures will account for 57% of the Medicare Advantage plans’ Star rating.
At Insightin Health, we understand that improving CAHPS scores begins with a comprehensive understanding of individual member experiences in real-time. CAHPS Predict can understand the drivers behind CAHPS scores to enable outreach strategies with Next Best Action recommendations.