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CAHPS® Improvement Center

Turn Insight into Action to Improve Member Experience and Satisfaction

Consumer Assessment for Healthcare Providers & Systems (CAHPS®) survey scores are key in determining member satisfaction levels. For Medicare Advantage plans, CAHPS® is an urgent and increasingly important topic.

  • By 2023, member experience and satisfaction measures will account for 57% of the Medicare Advantage plans’ Star rating.
  • Improving satisfaction requires health plans to successfully navigate the shift from delivering a wholesale experience to delivering personalized, retail experience to their members
  • Medicare Advantage plans that are not improving, regardless of current member experience and satisfaction performance, will be left increasingly further behind.

At Insightin Health, we understand that improving CAHPS scores begins with a comprehensive understanding of individual member experiences in real-time. The resources below provide focused content on the processes, workflows, and technology that can be leveraged to enhance member insight and drive positive change.

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CAHPS® Improvement Resources


Real Innovations in Boosting CAHPS & HOS Scores - What’s Actually Working

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3 Steps To Better CAHPS Scores Through Insight And Action

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Provider Insights are Key to Ensuring Strong Performance on Critical CAHPS Measures

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About CAHPS® Predict

Insightin Health helps healthcare payers eliminate data silos and deliver highly satisfying consumer-centric experiences. inGAGE™ – our software as a service (SaaS) platform – is the industry leading solution for quickly creating a connected data ecosystem. Leveraging our CAHPS® Predict machine learning and advanced analytics engine, inGAGE™ uses the totality of your connected data, in real-time, to produce insights that help you understand the members that are currently dissatisfied, predict additional members that are likely to have similar experiences, and implement personalized member and provider engagement workflows to improve satisfaction.

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